Refund policy
At Moonelle Vocal Academy, we want you to feel confident in your purchase!
That's why every course includes a 14-Day Money-Back Guarantee, giving you the opportunity to explore the lessons and decide whether the course is the right fit for your learning style.
14-Day Money-Back Guarantee
You are eligible for a full refund if all of the following conditions are met:
- Your refund request is submitted within 14 days of your purchase.
- You have completed 25% or less of the purchased course content, as outlined below:
-
Singing for Visual Learners: 6 lessons or fewer
- Vocal Dynamics for Visual Learners: 6 lessons or fewer
- High Notes & Whistle Notes for Visual Learners: 6 lessons or fewer
- The Complete Visual Learner Singing (Bundle of 3): 6 lessons or fewer from EACH Course.These limits are not stackable and are evaluated individually for each course. If you exceed the 25% viewing limit in any one of the three courses, you become ineligible for a refund, regardless of your progress in the other course. For example, if you watch 8 lessons from one course and 0 lessons from other courses, you are still ineligible for a refund because you exceeded the viewing limit in one of the courses.
Please note: The Singing Guide & Journal is a digital downloadable product and is non refundable.
How to Request a Refund
To request a refund, simply complete the refund request form below:
Please allow 3–5 business days for your request to be reviewed and processed.
Our Commitment
Our goal is to provide every student with a valuable learning experience. If the course isn't the right fit for you, we'll gladly honor our refund policy as outlined above.
If you have any questions before purchasing or while taking your course, our team is always happy to help.
Thank you for being part of Moonelle Vocal Academy.
Team Moonelle